The Frequent Users Support & Empowerment (FUSE) team supports people who attend the Emergency Department (ED) at University Hospitals Plymouth five or more times in a year (understood from data from the emergency service), are over 18, and live in Plymouth postcodes.
We support people with an emotional dependence on ED who may have fallen through the gaps of either the mental health or physical healthcare systems. We support people who suffer from isolation, and who may have suffered trauma related mental health issues.
We offer our clients support, held and guidance regarding the issues that concern or block them, involving them in talking therapies to build their resilience and accompanying them to public spaces to rebuild their confidence. We buddy them to appointments or new groups exceeding the signposting offer, and liaise between the client and healthcare professionals. We refer clients to both voluntary services, healthcare services and interact with other geographical areas to support them. The team consists of Advanced Health Improvement Practitioners, a Social Prescriber, and a Citizens Advice Bureau Caseworker, allowing us to support most needs that arise.
We enable them by meeting people in their own homes and in their own communities, holding people as they face their journey and giving them a voice. We stay positive when people fall and are available to chat and give reassurance when needed.
A client may return to our service after discharge should they need our support again taking advantage of our Evergreen Offer. The Evergreen Offer is designed to provide short periods of interaction to restabilise the client and avoid them feeling set adrift.
We are not a referral service but are always happy to discuss and consider supporting someone highlighted to us by another organisation.
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